Frequently Asked Questions

Due to the current pandemic, orders are taking additional time to deliver, which varies depending on destination country. We're findind that delivery to the USA is typically delayed by about 4-8 days. Thank you for your understanding.

International delivery is FREE for orders over $60.

For orders under $60, Shipping is a flat rate of $10.

Shipping costs and details are on our shipping page.

Orders are processed within 1-3 business days, provided that the payment is cleared.  Shipping takes on average 8-10 days.

COVID-19: Due to the current pandemic, orders are typically taking an additional 4-8 days to deliver to the USA. Delivery times to other countries vary. Thank you for your understanding.

Products are sent by various carriers depending on the desintation. All shipments are tracked.

We accept orders from around the world. Delivery time vary depending on where the order is going.

In some instances, the delivery may take longer than the above described standard shipping times.  Most of these delays are due to the international customs processing that we cannot control. If your order takes too long to arrive, please contact us immediately and we will help you to solve this problem.

When your order is shipped, you should receive an automatic notification from the system via email providing you with a tracking number. 

If you haven’t received one, please contact us and we’ll get this over to you swiftly.

We ship from various logistics centres in the USA and Asia dependent on the products ordered.

We provide a tracking number for all orders once they are processed, so you can track where it is.

In some instances, the delivery may take longer than the above described standard shipping times.  Most of these delays are due to the international customs processing that we cannot control. If your order takes too long to arrive, please contact us immediately and we will help you to solve this problem.

We ship to all countries around the world with modern postal systems.

Our customers rarely receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. We cannot accept liability for these charges.

Where possible, orders are packaged and sent together. If we're having stock issues with an item in your order, we may send that item out separately/later to avoid further delays.

We accept all major credit card payments via Stripe. Find out more information about Stripe, the new standard in online payments.

Yes, it is secure! Miss Serenity do NOT store any credit card information. All payment information is encrypted and processed through our payment processor, Stripe, the most reliable online payment solution on the Web.

The only information we keep is your name, e-mail address, telephone number, address and order details for the purposes of fulfulling your order.

All transactions are in US Dollars (USD). Currency conversion will be derived based off of third party exchange rates conversions. However, the final checkout/transaction price is the same (USD price) irrespective of what currency you view the website in.

Don't worry if you've changed your mind after you're placed your order. As long as we haven't processed your order, we can provide an immediate refund. 

Please just contact us as soon as possible.

Don't worry if you've changed your mind after you're placed your order. As long as we haven't processed your order, we can update your order are required.

Please just contact us as soon as possible.

We have a 30 day no-hassle exchanges and refunds policy. If you recieve your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund.

Please view our full returns and exchange policy here.

Yes! We have a 30 day no-hassle exchanges and refunds policy. If you recieve your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund.

Please view our full returns and exchange policy here.

If the product does not fit, we are happy to exchange it for a different size. Some garments have different sizing labels as we have determined they are not inline with our global sizing chart anymore. In these cases we will send out garments with a different size label to reflect the global sizing chart.

However, it is important that you do try the garment on first to see if it fits. They usually do.

Please let us know as soon as possible to we can sort this out. We have a satisfaction guarantee. So whether it's out fault or the courier's fault we'll work to sort this out.